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Everything Just Rocks

Shipping policy

At Everything Just Rocks Online, we pack your order with care and aim to keep shipping costs as low as possible. Below are our shipping options, pricing approach, and what to do if something goes wrong.

Shipping Rates & How We Ship

  • We will first attempt to fit your order into a USPS Flat Rate box to minimize cost.

  • If Flat Rate isn’t feasible, we’ll ship via USPS based on weight and dimensions.

  • At checkout, you’ll be charged using the USPS rate estimate. If we’re able to lower the cost (for example, by consolidating items or using Flat Rate), we will refund any shipping overage to your original payment method after the label is purchased.

  • We are able to ship pallets for large items (such as cathedral towers, large bulk orders.) Continental USA fees start at $500. If the package is going to a destination that needs a lift gate, it will be a minimum of $175 more for delivery. 

  • Additional fees may apply. We will be as transparent as possible throughout the shipping and packaging process

Tracking your order

You’ll receive an email with a tracking number once your order ships. Please allow up to 48 hours for tracking to begin updating after you receive it.

If your order hasn’t arrived within the expected timeframe, email us with your name and order number so we can help. 

Carrier Delays & Lost Packages

Once your package is with the carrier (e.g., USPS), transit times are outside our control. If a package is delayed or appears lost, contact us and we’ll assist with filing a claim and work toward a resolution.

Address Accuracy

Please confirm your shipping address at checkout. We ship to the exact address provided and can’t be responsible for delays, loss, or misdelivery due to incorrect or incomplete addresses. If a package is delivered to the wrong address because of an addressing error, we’re unable to issue a refund or replacement.

Shipping to P.O. Boxes

Some services have restrictions for P.O. Boxes. If a selected method can’t deliver to your P.O. Box, we’ll contact you to adjust the shipping address or method.

Local Pickup (Friday–Sunday)

If available at checkout, choose Local Pickup to pick up your order in person from our Tempe location.

  • Pickup window: during our normal Friday–Sunday business hours.

  • We’ll email you when your order is ready, along with pickup instructions and current hours.

Damaged or Missing Items

We pack crystals and fragile items with care. If your order arrives damaged or with missing items:

  1. Save all packaging (box, packing materials, and the damaged item).

  2. Email us within 3 business days of delivery with your order number, a description, and clear photos of the box, shipping label, and item.

  3. We’ll assist with a carrier claim and provide next steps for a replacement, refund, or store credit as applicable. Claims submitted after 3 business days may be denied by carriers; please reach out quickly so we can help.

International Shipping

International orders may incur customs duties/taxes charged by the destination country. These fees are the customer’s responsibility. Transit times can vary due to customs processing.

Contact Us

Questions about shipping or your order? We’re here to help.

  • Email: shipping@everythingjustrocksonline.com

  • Phone: 480-269-6756